Terms and Conditions for Bookings
The services you can book through BooknGo are offered by Partners and not by us. Payment for the services is made directly between you and the Partner. We are not responsible for the services you receive, but if you encounter any issues or the services do not meet your expectations, please let us know, and we will try to assist you.
Before confirming your booking, carefully read the details and any restrictions related to the service. It is your responsibility to inform the Partner of any medical conditions or allergies before your appointment. We are not liable for any damages that may occur during or after the provision of the service.
BooknGo reserves the right to deactivate your account if you violate the Terms and Conditions for Bookings or if you demonstrate inappropriate, abusive, or unacceptable behavior towards our staff or our Partners.
If you wish to reschedule or cancel your booking, you can do so through:
A scheduled booking can be canceled under the terms and conditions set by the specific Partner with whom you made the booking.
Detailed Terms
Please read the Terms and Conditions for Bookings carefully before completing any booking through the Website or the App, as these terms govern your booking. We recommend keeping a copy of the terms for future reference. If you do not agree with the terms, please do not proceed with a booking through our Website or App.
Definitions
For convenience, the following terms have the following meanings:
Introduction and Relationship with Customers and Partners
The Website and App are owned by the sole proprietorship FRAGKOULIS KONSTANTINOS NIKOLAOS, based in Agrinio, 37 Souliou , Postal Code 30131, VAT 152353353, email: support@bookngo.gr. BooknGo offers booking services for hair salons, barbershops, nails, tattoos, piercing, brows, lips, spas, massages, makeup, nutritionists, beauty centers, and physiotherapists, but the actual services are provided by the Partners.
When you make a service booking, you are entering into two contracts:
The services offered through BooknGo are provided on behalf of the Partners, and BooknGo simply manages the bookings. BooknGo is not responsible for the services provided.
Modifications to Terms
The Terms and Conditions may change periodically. We recommend reviewing them before each booking to ensure you are aware of the current terms.
Bookings and Contract Formation Process with BooknGo
The type of booking you can make through our Website or App is:
During the booking process, you have the opportunity to check and correct any errors before submitting your booking. Please take the time to carefully review your booking before finalizing it.
The contract is formed when we send you written confirmation (usually via email) – the "Booking Confirmation."
Rescheduling and Canceling Bookings
For Scheduled Bookings, if you want to change the details of your appointment (e.g., time/date) after confirmation, and the appointment is not scheduled to take place within the next few hours (or as specified by the Partner), you can do so through the Website or the App, or by contacting the Partner. If the Partner is unavailable, you can search for an alternative date or time.
If you want to cancel your booking, go to your profile under the "Bookings" section and proceed with the cancellation.
Service Provision
The Partners have a legal obligation to provide services in accordance with the terms of the Partner Agreement. All services on the Website and App are displayed based on availability. The images and descriptions are indicative, and the actual services may differ.
Responsibility and Obligations
It is your sole responsibility to inform the Partner in advance of any medical issues or special needs that may affect the provision of services. If you fail to do so, neither BooknGo nor the Partner will be held liable for any damages that may arise.
Issue Resolution
We care about our customers' experience and want to ensure the highest standards of service. If you have a complaint about a Partner or the services provided, you can:
Once we receive your complaint, we will contact the Partner to try and resolve the issue on your behalf.
Invoicing
The Partner is responsible for applying VAT to bookings. BooknGo does not charge VAT as the Services are provided by the Partners, not by BooknGo, and therefore we cannot provide a VAT invoice. For invoicing, you must contact the Partner directly.
For all bookings, the payment method is "Pay at Store," meaning you will pay the Partner directly at the time of the appointment.
Right to Amend Terms and Conditions
We may revise these terms in cases such as:
The Terms and Conditions applicable to you are those posted at the time of booking and are accepted upon the completion of your booking.
General Information
All notices or communications from you must be sent through the contact form or by post to BooknGo at 37 Souliou , Agrinio, Postal Code 30131. We may communicate with you by post, email, or announcements on the Website or App.
Customer support hours are from Monday to Friday, 10:00 AM to 1:00 PM, excluding holidays.
BooknGo reserves the right to disable customer accounts that violate the Terms or display inappropriate behavior towards customer support or the Partners.
If any of these terms are deemed invalid or unenforceable by a court, they will be severed from the remaining terms, which will continue in full force.
These Terms are governed by Greek law, and the Greek courts of Agrinio will have exclusive jurisdiction over any disputes.
GR
Barbershop
Hair salon
Nail studio
Tattoo And Piercing
Eyebrows And Eyelashes
Lips
Nutritionist
Spa
Massage
Make up Studio
Physical Therapy
Beauty Salon