Privacy and Cookies Policy

This privacy and cookies policy ("Privacy and Cookies Policy") explains how data is used on the website www.bookngo.gr, the BooknGo and BooknGo Pro apps, as well as the partners websites. The policy covers the information collected through all of these platforms, collectively referred to as the "Platform."

The sole proprietorship FRAGKOULIS KONSTANTINOS NIKOLAOS, located at Souliou 37, Agrinio, 30131, Greece, registered with VAT number 152353353 and General Commercial Registry (GEMI) number 179046512000, is responsible for processing your personal data. You can contact us by phone at +30 26410 58569 or via email at support@bookngo.gr. The business operates under the trade name "BooknGo" ("BooknGo," "we," "us," "our").

This policy aims to inform you about how we collect, process, and use your personal data, such as your name, email address, home address, and other contact details. It also describes the cookies used when you interact with the Platform. We recommend that you read this policy carefully.

What Data Do We Collect?

When you use the Platform or communicate with us, we collect various types of data, such as:

• Personal information you provide when creating an account, signing up for updates, or using our services, including data you enter into the booking platform or reviews.

• Sensitive data that may relate to the service you request, such as beauty and wellness information.

• Job application data, which may contain sensitive information necessary for making adjustments during the application process or in an employment relationship.

• Electronic payment information, such as credit or debit card details, which are securely stored.

• Information about your communications with us, including the content of conversations and unique identifiers, such as your IP address.
• Data about your visits to the Platform, including technical information, such as the device you use, your location, searches, and interactions with the Platform.

It is important that the data you provide is accurate, truthful, and that you ensure we have your correct contact details.

If you provide us with personal data of another person, you must have their consent and inform them about how their data will be used in accordance with our policy.

Protection of Your Personal Data

Data transmission over the internet is not completely secure. Although we make every effort to protect your personal data, we cannot guarantee its security during transmission to our Platform. Any transmission is at your own risk. Once we receive your data, we implement strict security measures to protect it.

How Do We Use Your Personal Data?

Your personal data is primarily used to provide the services you request, process payments, offer customer support, and promote products and services that may interest you. Additionally, your data is used to improve our services, personalize advertisements, and communicate with you about offers or updates.

Your data may be used for the following reasons:

• To fulfill a contract (e.g., for booking services or processing payments).

• To protect the Platform from fraud and crime, and to ensure compliance with our terms.

• To inform you about new services and offers, where consent is not always required.

• To personalize content and advertisements based on your information while using the Platform.

• For market research, improving our services, and collecting reviews.

• To process job applications and communicate with candidates.

Based on your consent:

We use your personal data to inform you about offers via email or through third-party website advertisements. We may also share your data with partner companies for sending promotional updates.

Legal Obligations

In certain cases, your data may be required to comply with legal obligations or respond to governmental requests.

Withdrawal of Consent or Opting Out of Marketing Communications

 When the processing of your personal data is based on your consent, you can withdraw it at any time. In some cases, we may process your data for other legitimate purposes, even without your consent, such as protecting our legal interests. You have the right to stop receiving promotional messages at any time by following the instructions included in each email or by contacting us.

To unsubscribe from BooknGo’s promotional communications, you can send a message to support@bookngo.gr. Processing the request may take up to 72 business hours. If you receive promotional messages from Partners or third parties, you will need to contact them directly.

If you wish to stop receiving push notifications via the website or app, you can disable this option in your profile settings.

Disclosure of Personal Data to Third Parties

 Your personal data is treated with the utmost seriousness and will never be sold. However, we may share it with selected third parties in certain cases, such as:

• Partners with whom you make bookings, to facilitate your appointments or send promotional offers.

• Business partnerships for the promotion of products or services.

• In cases of business asset transactions (buying or selling) or to comply with legal obligations.

Lastly, in publicly accessible sections of our platform (e.g., reviews), we advise you to be cautious about the information you disclose, as it may be collected by third parties.

Your Rights Regarding Your Personal Data

You have several rights concerning the personal data we hold. Specifically, you can request:

• A copy of your personal data that we maintain.

• The correction, deletion, or restriction of the processing of your personal data.

• The right to object to the processing of your data, especially if used for marketing purposes.

You can view or change your data by logging into your account. Your rights may be subject to limitations, for example, if fulfilling your request affects the rights of other individuals. If you wish to exercise any of your rights, please contact us at support@bookngo.gr.

Third-Party Websites

We are not responsible for the practices of websites linked to our Platform. When navigating to other websites via links provided on our Platform, their terms and privacy policies apply to your browsing. We recommend reading these policies before proceeding.

Social Networks and User-Generated Content

Some of our platforms allow users to post content. Keep in mind that such content may be public, so it’s advisable to avoid posting sensitive information. We are not responsible for the use of your data by third parties when posted on social media platforms like Facebook or Instagram.

Changes to the Privacy Policy

If we modify our privacy policy, we will post the changes on the Platform. By continuing to use the Platform after the changes, you accept the updated policy.

Data Retention Period

We retain your data for as long as necessary to fulfill the purposes for which we collected it or as required by law. For example, data related to job applications is kept for 12 months.

Use of Cookies

Our Platform uses cookies and similar technologies to enhance your experience and provide personalized offers.